Behavioral or STAR Job Interview Questions: Are You Ready?

Woman talking to soldier and shaking hands.Are you ready to answer “behavioral” type questions on your next job interview? Also known as targeted selection, situational, or STAR questions (STAR will be explained later), these types of questions are now very common.  They may be popular, but they are also quite different from the typical questions you might expect to hear.  First, the interviewer asks you to recall a real, past situation involving certain conduct or behaviors.  You then share the details of that experience.  The idea here is that your past behavior will serve as a predictor of your future behavior.

Examples of such questions might include:

  • Describe a time which you had to handle an angry customer; what happened and what was the outcome?
  • Describe a time when you worked with someone who came from very different cultural background than yourself.

It is natural to be nervous during an interview, making it difficult to quickly recall such situations. This is especially true when trying to think of experiences which you would be willing to share!  Therefore, giving some forethought to these types of questions will help greatly.  No, you don’t want your responses to sound overly rehearsed.  However, thinking about such questions and situations in advance can give you some ideas upon which to draw.

Cover of "6 Readiness Factors for Planning, Changing, or Advancing Your Career."Be sure to check out my book The 6 Readiness Factors for Planning, Changing, or Advancing Your Career, available from Barnes and Noble and Amazon.

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